Content QA and Learning Development
PolymarketVisit Polymarket website
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Maintainer signals as of 9/25/2026
1280 Lexington Avenue, New York, USA, United States
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
About the Role
You will own quality assurance, knowledge content, and learning and development as one connected system. You will audit conversations, maintain help and knowledge resources, train agents and partners, improve content from quality findings, support compliance reviews, and lead specialists.
Requirements
- Quality assurance
- Knowledge management
- Learning and development
- BPO management
- Writing
- QA platform
- Learning management system
- Help center CMS
- Data analysis
- CSAT
- AI agent
- Compliance
- Fintech
- Crypto
Responsibilities
- Define the QA scorecard and run audits across human and AI conversations
- Build an AI-assisted QA program
- Own the help center, internal knowledge base, macros, and AI knowledge inputs and prompts
- Design and run onboarding and ongoing training
- Translate QA failure patterns into training, content, and process changes
- Build compliance review into QA workflows and report results
- Hire, develop, and manage QA, content, and learning specialists
Benefits
- Equity
- Unlimited PTO
- Health coverage
- Vision coverage
- Dental coverage
- 401k match
- MacBook Pro
- Display
- Accessories
