Business Customer Support Specialist
Deblock helps users manage finances by combining a traditional current account with a non-custodial crypto wallet in a single platform.
Funding history
About Deblock
Deblock helps users manage traditional and digital assets by providing an IBAN account integrated with a non-custodial wallet. With it, users can receive salaries, make payments with debit cards, and manage cryptocurrencies with full control over private keys. Deblock bridges traditional banking with self-custody crypto management for European users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide friendly, efficient, and accurate customer support through chat and email. You will troubleshoot product, account, payment, and general inquiries; follow internal procedures; document knowledge; work rotating shifts; and use customer feedback to improve processes and experiences.
Requirements
- Excellent written and spoken English
- Experience supporting corporate customers
- Strong communication skills
- Attention to detail and problem-solving skills
- Ability to work rotational shifts, including some weekends and evenings
- Interest in fintech, payments, and crypto
- Eligibility to work in Portugal
- In-office presence in Porto
Responsibilities
- Provide friendly, efficient, and accurate support through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work rotating shifts to support a global customer base
- Collaborate to improve processes and customer experience
- Maintain clear documentation and contribute to the knowledge base
- Represent customer feedback internally to shape improvements
Benefits
- Health insurance with dental coverage
- Meal allowance
- Laptop and accessories