Robotic Operations Engineer
Chef Robotics provides physical-AI food-assembly robots and a robotics-as-a-service offering for food manufacturers.
Funding history
Investors
About Chef Robotics
Chef Robotics, Inc. builds AI-enabled robotic systems for high-mix food production. Its robots and Food Foundation Model handle variable ingredients, portions, trays, and conveyors, with hardware, software, support, and updates offered through a robotics-as-a-service model.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will monitor incoming customer support requests, investigate and triage issues, deploy fixes or mitigations, and lead escalations when needed. You will guide on-site operators through remote diagnostics, coordinate break/fix work, maintain support documentation and ticket records, and improve support performance.
Requirements
- BS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
- At least 1 year of experience in a customer-facing applications engineering, deployment, solutions engineering, or similar role
- Experience with API integrations for support tooling development
- Comfort with command-line interfaces and basic Bash, Python, or JavaScript scripting
- Ability to travel at least 20% of the time
- Availability for a flexible schedule and on-call hours
- Familiarity with Linux, Unix, or Robot Operating System
- Communication and project management skills
Responsibilities
- Investigate, triage, and resolve customer issues
- Perform remote diagnostics with on-site operators and field technicians
- Track hardware requests, part numbers, and quantities
- Write and maintain runbooks, troubleshooting guides, and FAQ articles
- Coordinate production-blocking issue resolution with Systems Support and Applications teams
- Coordinate break/fix work with third-party technicians
- Maintain accurate customer ticket states
- Improve support performance with the Customer Support Manager
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- Commuter benefits
- Flexible paid time off
- Catered lunch
- 401(k) matching
