Senior Support Engineer
Sereact is a Stuttgart-based physical-AI robotics company whose Cortex software enables autonomous warehouse and manufacturing operations across robot platforms.
Funding history
About Sereact
Sereact GmbH develops embodied-AI software for industrial robotics. Its Cortex system provides vision-language-action intelligence for tasks including robotic picking, returns handling, sorting, and warehouse inspection; the company also offers products such as Sereact Lens and its operational data platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide remote technical support for deployed robotic systems, manage customer incidents through resolution, and participate in on-call coverage. You will troubleshoot hardware, software, networking, and integration issues, improve support tools and workflows, monitor deployment health, and support deployments and maintenance.
Requirements
- 5+ years supporting complex hardware and software systems in customer-facing environments
- Experience with robotics, automation, or industrial equipment
- Experience troubleshooting Linux systems with SSH, Docker, and command-line tools
- Python and Linux troubleshooting skills
- Experience with Docker, SQL, networking, and API-based systems
- Root-cause analysis skills
- Willingness to travel internationally for training and periodically within North America
Responsibilities
- Serve as the primary technical support contact for customers
- Diagnose hardware, software, networking, and system-integration issues remotely
- Own customer incidents from report through resolution
- Provide customer status updates and executive-ready report-outs
- Participate in an on-call support rotation
- Collaborate with software, robotics, deployment, and hardware teams
- Perform root-cause analysis and improve reliability, support processes, documentation, and knowledge bases
- Develop support tools, dashboards, debugging utilities, and ticketing workflows
- Support software updates, hardware upgrades, and maintenance
- Monitor deployment health and identify issues proactively
- Support field deployments and North American support practices
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with 100% company match
- 20 days paid time off
- Paid sick leave
- Parental leave
- Wellness or gym stipend
- Learning and development support
- Equity
- Bonus