Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.

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Skills

Api Communication Escalation Management Fintech Payment People Management Problem Solving Process Management Technical Support

Candidate Availability

Hybrid · Chicago · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will lead and develop a customer-facing Technical Support team serving merchants worldwide. You will coach Technical Support Engineers, act as an escalation point for technical issues, collaborate with cross-functional partners, establish processes, set team objectives, and report progress to senior leadership.

Requirements

Have 2–6 years of direct experience managing technical support teams.
Lead and mentor team members.
Solve problems and establish processes and procedures in ambiguous situations.
Serve as an escalation point for technical support requests and issues.
Prioritize internal and external stakeholder requests and make informed decisions.
Communicate clearly and empathetically.
Have a technical background or strong technical affinity.
Be willing to travel occasionally domestically and internationally.
Be authorized to work in the United States without requiring new visa sponsorship.

Responsibilities

Lead a customer-facing Technical Support team.
Maintain expertise in the Adyen platform, APIs, technology stack, and integration practices.
Collaborate with the international leadership team to standardize best practices and build global alignment.
Coach and mentor Support team members.
Define and communicate team objectives and key results.
Establish accountability, track team progress, and present results to senior leadership.

Benefits

Equity through RSUs.
401(k).
Health insurance.
Dental insurance.
Vision insurance.