Customer Success Associate
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 9/2/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a first point of contact for prospective and existing customers in a call center environment. You will handle inbound phone calls, chats, and emails; explain products; guide customers through applications; troubleshoot platform issues; and resolve concerns. You will also conduct video notary sessions, identify support trends, contribute improvement ideas, and complete required training and licensing programs.
Requirements
- Have 1+ years of experience in a customer-facing role.
- Have clear, confident, and compassionate communication skills.
- Be able to become a licensed e-notary and pass Figure and state-required background checks.
- Complete required compliance training.
- Build trust and rapport with customers by phone and in writing.
- Demonstrate process-driven organizational skills.
- Learn and navigate new technology platforms.
Responsibilities
- Handle inbound customer calls, chats, and emails.
- Provide guidance on products and applications.
- Help customers navigate the application process.
- Troubleshoot issues and resolve customer concerns.
- Deliver support via phone, chat, and email.
- Identify trends and contribute ideas to improve support processes and product experience.
- Provide technical support for platform issues.
- Conduct video notary sessions.
- Participate in training and licensing programs.
- Contribute to the Customer Support Center environment.
Benefits
- Health, vision, and dental insurance with 100% employer-paid premiums for employees and dependents on select plans.
- HSA, FSA, dependent care, 401k, and commuter benefits.
- Employer-funded life and disability insurance.
- 11 observed holidays and a PTO plan.
- Up to 12 weeks of paid family leave.
- Continuing education reimbursement.