Customer Service Officer Distribution
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will welcome and support clients visiting the distribution branch. You will process banking transactions, resolve inquiries and complaints, identify customer needs, recommend suitable financial products, follow regulatory and internal policies, and collaborate with internal teams to improve branch workflows.
Requirements
- Degree or diploma in Business, Finance, or a related discipline
- Customer-facing experience, preferably in financial services or banking
- Interpersonal and communication skills
- Problem-solving skills
- Operational compliance
- Proficiency in digital banking platforms and standard office applications
Responsibilities
- Deliver customer service to clients visiting the distribution branch
- Address customer inquiries and resolve complaints
- Process banking transactions accurately and efficiently
- Identify customer needs and recommend suitable financial products and services
- Adhere to regulatory requirements, compliance guidelines, and internal policies
- Collaborate with internal teams to optimize branch workflows and service standards