Client Success Lead
Pave Bank provides businesses with multi-asset banking services across multiple currencies, offering 24/7 access to global financial operations through a regulated commercial platform.
Funding history
About Pave Bank
Pave Bank offers businesses access to multi-asset and multi-currency banking services operating 24/7. The platform enables users to manage different types of digital and traditional assets through operational accounts, multi-asset accounts, and programmable banking features. As a regulated commercial bank licensed by the National Bank of Georgia, it combines technology-driven product design with banking regulatory standards.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage client relationships from onboarding through ongoing support and operational optimization. You will improve client adoption and service delivery, identify expansion opportunities, monitor client health, and work with engineering, operations, compliance, and risk stakeholders to maintain regulatory integrity.
Requirements
- 6+ years of experience in client success or account management with enterprise or fintech clients
- Experience in banking, digital banking, fintech, SaaS, or software
- Experience working within risk and compliance frameworks
- Data analysis using financial projections and health scores
- Experience managing international portfolios
- Communication and negotiation skills
- Fluent English
Responsibilities
- Improve client adoption and operational efficiency
- Build trusted relationships with client stakeholders
- Support net revenue retention through client engagement and product adoption
- Identify cross-sell and upsell opportunities
- Identify operational bottlenecks and implement scalable solutions
- Build operational documentation and knowledge bases
- Represent client needs to Engineering, Operations, and Compliance teams
- Ensure client activities and expansions align with regulatory standards
- Monitor client usage patterns and health scores
- Optimize Client Success workflows and playbooks
Benefits
- Equity in the company
