Outcomes Architect France Customer Success
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will help customers turn business goals into working systems. You will own workflow adoption, value realization, renewals, and expansion outcomes for named accounts. You will design and deploy workflows, manage customer success plans, partner on account strategy, and reduce churn and contraction risk.
Requirements
- Experience driving customer adoption, value realization, renewals, or expansion in B2B software
- Customer discovery and workflow-mapping skills
- Technical fluency in configuring and troubleshooting software with customers
- Commercial awareness of renewal risk and expansion potential
- Program and stakeholder management skills
- Fluency in English and French
Responsibilities
- Drive workflow adoption and value realization for named accounts
- Own renewal opportunities for flat and at-risk customers
- Design and deploy workflows that solve customer business problems
- Partner on account strategy, customer planning, and expansion qualification
- Build and manage customer success plans
- Learn the product and AI ecosystem to support customers
- Improve programs that retain and grow customers while mitigating churn risk
Benefits
- Equity