Customer Success Manager Public Sector National Security

Skills

About the Role

You will serve as the post-sales advisor for national security customers using Claude on classified infrastructure. You will lead adoption, enablement, workload onboarding, value measurement, model migrations, renewals, and expansion while working within security and need-to-know requirements.

Requirements

• U.S. citizenship
• Active TS/SCI security clearance with a current full-scope polygraph, or potentially a CI polygraph where crossover is supportable
• Prior experience with U.S. national security agencies
• 5+ years in customer-facing roles such as customer success, technical account management, solutions architecture, or consulting
• Ability to work onsite in the National Capital Region 3–4 days per week
• Experience with consumption-based and seat-based products
• Technical fluency with AI/ML concepts, API integration patterns, and agentic tooling
• Ability to communicate with technical, security, and senior national security stakeholders

Responsibilities

• Develop account and success plans aligned to mission objectives and technical implementation
• Advise customers through deployment, enablement, model migration, renewal, and expansion
• Support Claude Code, Claude API, and Claude for Government workload onboarding
• Deliver technical and executive enablement content
• Develop evaluation frameworks and measure adoption and mission value
• Drive consumption planning and adoption across mission workloads
• Lead Executive Business Reviews and coordinate customer, cloud-provider, and internal stakeholders
• Identify adoption patterns and communicate insights through appropriate channels
• Work onsite at customer facilities for enablement, workshops, and relationship building
• Maintain knowledge of LLM capabilities, agentic implementation patterns, and national security AI policy

Benefits

• Visa sponsorship support
• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours