Customer Success Manager LATAM
CrewAI is an enterprise agent build-and-runtime platform, with an open-source framework for building multi-agent systems and commercial controls for deployment, governance, and observability.
About CrewAI
CrewAI provides tools to design agents, orchestrate crews, automate flows, and operate production agentic workflows. Its current enterprise platform offers a centrally governed control plane, while its open-source offering provides the underlying multi-agent framework.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage the full lifecycle of LATAM enterprise accounts, from onboarding through renewal and expansion. You will build trusted stakeholder relationships, track adoption and success metrics, lead business reviews and workshops, resolve escalations, and develop enablement resources for regional customers.
Requirements
- 4–7+ years of customer-facing experience in Customer Success, Account Management, or Strategic Partnerships at a SaaS or enterprise software company
- Fluency in Portuguese and English
- Spanish proficiency preferred
- Experience owning activation, adoption, retention, and expansion outcomes
- Experience managing enterprise account portfolios and complex stakeholder environments
- Ability to connect platform usage to business outcomes and ROI
- Facilitation skills for workshops, training sessions, and business reviews
- Executive-level communication and presentation skills
- Technical fluency for collaboration with engineering stakeholders
Responsibilities
- Own the customer lifecycle from onboarding through renewal and expansion
- Build relationships with customer stakeholders and executive sponsors
- Define and track success metrics, health scores, adoption milestones, and ROI
- Design and execute activation strategies, workshops, office hours, and usage reviews
- Lead quarterly business reviews with customer leadership
- Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives
- Coordinate Product, Engineering, and Solutions teams to resolve escalations
- Surface LATAM customer feedback and product gaps internally
- Develop LATAM-focused playbooks, onboarding guides, and training materials
- Build champion communities and power-user networks
Benefits
- Equity
- Flexible remote-friendly work arrangements
- Access to LLM credits, tooling, and infrastructure
