Customer Success Lead
Dust is an enterprise AI platform for creating, sharing, and operating agents connected to company knowledge, tools, and team workflows.
Maintainer signals as of 9/25/2026
Funding history
About Dust
Dust provides a multiplayer AI platform where organizations connect models, internal data, and business tools so people and AI agents can collaborate in shared, governed workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the US customer-success motion, manage strategic accounts through deployment, adoption, renewal, and expansion, and coordinate post-sales partners around customer outcomes. You will build scalable segmentation, operating rhythms, playbooks, customer-health practices, and team capabilities while partnering with Sales and Product.
Requirements
- Customer Success, Account Management, or post-sales leadership experience
- Experience owning strategic B2B SaaS customers through deployment, adoption, renewal, and expansion
- Experience leading or coordinating multiple post-sales functions
- Experience building or contributing to Customer Success playbooks, operating models, or teams
- Ability to work with technical products and complex customer environments
- Active use of AI tools
- Executive communication
- Stakeholder management
- Customer segmentation
- Account prioritization
- Resource allocation
- Coaching
Responsibilities
- Lead the Customer Success approach for US customers
- Segment customers and determine appropriate engagement levels
- Coordinate post-sales partners around shared customer outcomes
- Create operating rhythms for adoption, customer health, renewals, escalations, and expansion
- Manage a portfolio of strategic and high-complexity accounts
- Lead customers through deployment, adoption, value realization, renewal, and expansion
- Develop success plans tied to business priorities and measurable outcomes
- Serve as the senior escalation point for high-stakes customer situations
- Build scalable post-sales playbooks and customer-health practices
- Coach Customer Success Managers and Deployment Strategists
- Define roles, capabilities, and hiring plans for the US post-sales organization
- Align pre- and post-sales motions with Sales
- Surface customer needs and product gaps to Product
Benefits
- Significant equity package
- Health insurance for employees and dependents
- MacBook Pro or Linux machine, monitor, keyboard, and equipment
- Travel to Paris multiple times per year
- Regular team events and offsites