Customer Partner, Leader (Operations)
Symbotic Inc.Visit Symbotic Inc. website
Symbotic develops AI-enabled robotic systems and software for end-to-end warehouse and supply-chain automation.
Wilmington, Massachusetts, United States
About Symbotic Inc.
Symbotic provides turnkey warehouse automation systems that use autonomous robots and AI-enhanced software to store, move, sort, and fulfill goods, including distribution and micro-fulfillment operations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own operational account partnerships, resolve site-level issues, improve fleet visibility and throughput, and turn performance data into corrective actions. You will coordinate stakeholders, remove roadblocks, and execute maintenance, warranty, spares, and hardware retrofit programs.
Requirements
- Bachelor's degree in business, operations, or a related field, or equivalent experience
- At least 10 years of related experience
- Customer success, account management, operations, or customer-facing experience
- Operational data analysis and performance-trend interpretation
- Communication and relationship-management skills
- Stakeholder influence and priority management
- Valid driver's license
- Ability to travel up to 40%
Responsibilities
- Serve as the primary contact for customer escalations
- Resolve site challenges involving spares, installations, maintenance, downtime, and process breakdowns
- Optimize bot allocation, fleet visibility, and system throughput
- Execute spares, warranty, maintenance, and hardware retrofit programs
- Analyze site performance data to identify trends and improvement opportunities
- Translate findings into recommendations and drive corrective actions
- Improve system performance through data-driven recommendations
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401K
- PTO