Commercial Activation Lead

Skills

About the Role

You will be the single Activations contact for US Commercial sellers, owning each partner request from submission to a signed SOW. You will confirm and re-match partners, drive introductions, handle exception requests, review aged requests, teach sellers the process, and turn repeat issues into rule changes or automation.

Requirements

• Experience in partner sales, channel, or partner operations in B2B technology
• Experience working with services partners or systems integrators
• Experience working with AEs and sales managers on live deals
• Sound judgment on exceptions
• Persistent follow-through
• Clear, concise writing
• Comfortable with ambiguity
• Comfortable with Salesforce records and reports
• Uses Claude or similar AI tools

Responsibilities

• Serve as single point of contact for AEs, PSMs, and partners on every US Commercial request
• Provide request status, blockers, and next steps
• Join weekly PSM pipeline and activation calls
• Confirm and change partner matches and check partner capacity
• Re-match quickly when a partner declines or stalls
• Review declined or lost matches and update matching rules
• Follow up on unapproved introductions and unblock stalled bookings
• Review aged Commercial requests
• Track requests from partner named to confirmed SOW and remove blockers
• Handle Commercial exception requests and log them consistently
• Work through non-standard cases such as SMB and insurance
• Run tests of new funding programs
• Train AEs, managers, PSMs, and partner managers on the process
• Turn repeat exceptions into rule changes or automation
• Use Claude to prepare for calls and draft follow-ups
• Work US hours with overlap with the London-based program lead

Benefits

• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Visa sponsorship