Billing Operations Manager
ElevenLabsVisit ElevenLabs website
AI voice technology company building lifelike speech synthesis and audio AI models.
About ElevenLabs
ElevenLabs is an AI voice company (elevenlabs.io) developing lifelike text-to-speech, voice cloning, dubbing and audio AI models used by millions of developers and enterprises.
Skills
About the Role
Own the billing lifecycle for enterprise accounts, from provisioning and subscription configuration through account changes and offboarding. Resolve invoice discrepancies, audit subscriptions, remediate billing issues, reconcile billing records, and surface pricing anomalies.
Requirements
- Billing operations
- Salesforce
- Stripe
- Subscription management
- Invoice management
- Reconciliation
- Audit
- Enterprise accounts
- Pricing configuration
Responsibilities
- Provision customers in billing platforms
- Configure pricing plans, billing intervals, contract dates, trials, and discounts
- Reconcile order forms with provisioning requests
- Resolve provisioning gaps
- Identify automation opportunities
- Process mid-cycle subscription changes
- Manage renewals
- Handle account offboarding
- Issue final invoices or credits
- Resolve invoice discrepancies
- Audit active subscriptions
- Remediate ghost subscriptions, duplicate customers, and orphaned invoices
- Reconcile billing platforms with Finance records
- Surface pricing and configuration anomalies
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend
