Account Manager
MoonPay is a financial technology company that builds payments infrastructure for crypto.
About MoonPay
Moonpay is a financial technology company that enables web and mobile developers to let their users buy and sell cryptocurrencies like Bitcoin, Ethereum, and other cryptocurrencies using conventional payment methods. The company focuses on creating a safe, simple, and transparent bridge between fiat currencies and cryptocurrencies.
Skills
About the Role
You will own and grow relationships with a portfolio of institutional clients, helping them adopt products, resolve complex challenges, and realize long-term value. You will work across product, operations, compliance, engineering, and support to improve the customer experience, identify expansion opportunities, monitor customer health, and provide customer feedback that informs product and operational improvements.
Requirements
- Have 4+ years of experience in account management, customer success, strategic partnerships, or relationship management supporting enterprise or institutional customers.
- Manage complex stakeholder environments and coordinate cross-functional initiatives.
- Demonstrate a strong commercial mindset, including identifying growth opportunities and supporting negotiations.
- Understand fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.
- Work comfortably in a fast-paced, high-growth environment with strong ownership and accountability.
Responsibilities
- Manage and grow a portfolio of strategic institutional customers to drive adoption, retention, and expansion.
- Develop trusted relationships with executive and operational customer stakeholders.
- Partner with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.
- Identify upsell, expansion, and product-adoption opportunities and support commercial negotiations.
- Monitor customer health metrics and proactively mitigate renewal and long-term-success risks.
- Provide structured customer feedback to influence product roadmaps and operational improvements.
Benefits
- Equity package
- Pay-for-performance equity bonus
- Moonshot award equity grant
- Pension contributions from day one
- Employee referral program bonus in USDC
- Flexible Time Off
- Birthday leave
- Enhanced parental leave
- Hybrid working schedule with fully remote work or a nearby Moonbase
- Commuter benefits
- Private healthcare benefits
- Wellhub wellness membership
- Unlimited enterprise access to AI tools
- Lunch credit for office days
- Home office setup allowance
- Remote working allowance
- Monthly product budget
- Zero-fee crypto transactions
- Annual training budget
- Regular remote company offsites and hackathons
- Ireland Cycle to Work scheme
- United Kingdom EV Salary Sacrifice scheme
