Account Manager
Modal Labs, Inc. operates Modal, a serverless cloud and AI infrastructure platform for developers running inference, training, batch processing, and isolated sandboxes.
Funding history
About Modal
Modal provides code-first, elastic CPU/GPU compute infrastructure for AI workloads, including model inference, fine-tuning and training, large-scale batch jobs, and secure ephemeral execution environments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a book of business and deliver against retention and expansion targets. You will build account-management practices, engage developers through CxOs on technical workloads, coordinate with sales and technical partners, grow customer use cases, and travel to customers when needed.
Requirements
- Customer-facing experience in a technical consumption business
- Revenue ownership
- Technical account management
- Developer technology stack
- AI tools
- Account management
- Cross-functional collaboration
Responsibilities
- Build the account management function
- Own a book of business and revenue target
- Drive customer retention and expansion
- Grow customer use cases across the platform
- Discuss technical workloads with customer engineering teams
- Coordinate with Sales, Solutions Architects, FDEs, Support, and Product
- Feed customer insights into the product roadmap
- Travel to customers as needed
Benefits
- Equity