Account Manager - Japan
AI voice technology company building lifelike speech synthesis and audio AI models.
About ElevenLabs
ElevenLabs is an AI voice company (elevenlabs.io) developing lifelike text-to-speech, voice cloning, dubbing and audio AI models used by millions of developers and enterprises.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution, including advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver business outcomes in production environments. The role also guides deployment and scaling across web, mobile, and telephony, analyzes performance data and logs, optimizes agents, and drives account expansion and cross-sell.
Requirements
- 5–7 years of Customer Success or Account Management experience supporting complex B2B SaaS, developer tools, or AI/ML products in Japan
- Experience building and deploying AI agents
- Experience with API integrations and SDKs
- Experience owning a revenue quota and closing cross-sell opportunities
- Strong problem-solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Strong understanding of the Japan market and cultural nuances
- Ability to work independently in a remote or distributed environment
Responsibilities
- Advise customers on agent design, personas, conversation flows, tool integrations, and voice customization
- Guide customers in deploying and scaling agents across web, mobile, and telephony
- Integrate agents with existing data sources and systems
- Analyze agent performance data and conversational logs
- Identify friction points and optimization opportunities
- Own expansion outcomes across an enterprise account portfolio
- Identify and drive cross-sell opportunities
- Partner with Sales, Engineering, and Account Managers to convert technical success into revenue growth
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend