Account Manager I

Skills

About the Role

You will manage and expand direct customer relationships across APAC while collaborating with reseller and VAR partners. You will drive renewals, upsell and cross-sell opportunities, strengthen platform adoption, and improve customer satisfaction. You will coordinate with Sales, Marketing, Support, SEs, TAMs, and leadership, maintain CRM records, and keep customer opportunities progressing.

Requirements

• 3+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role.
• Experience managing direct customer relationships and partner-influenced, reseller, or VAR-supported motions.
• Experience in SaaS, preferably in cybersecurity.
• Experience with Salesforce or similar CRM platforms.
• Ability to manage multiple stakeholders and communicate across internal and external teams.
• Ability to maintain momentum on renewal and expansion conversations.
• Commercial judgment that balances customer outcomes with business growth.

Responsibilities

• Act as a trusted advisor to customers and deliver solutions that increase satisfaction, adoption, and value.
• Own and grow relationships with contacts in assigned customer organizations.
• Drive renewals and expansion opportunities, including upsell and cross-sell motions.
• Partner with reseller, VAR, and third-party stakeholders in customer relationships.
• Contribute to retention, expansion, and customer-satisfaction goals.
• Develop customer engagement approaches that improve adoption and outcomes.
• Collaborate with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve customer experience.
• Maintain CRM records, document customer activity, and progress next steps and opportunities.

Benefits

• Fully remote work.
• At least one annual trip to the United States for Summer Summit, with additional local events in Australia.
• New-starter home-office setup reimbursement of $800 AUD.
• 12 weeks of paid parental leave for primary and secondary carers.
• Monthly digital allowance of $185 AUD for personal phone and internet costs.
• Monthly home-office technology stipend of $40 AUD.
• Subsidised private health insurance.
• Stock options for full-time employees.