Account Manager EMEA

Skills

About the Role

You will be the main point of contact for a portfolio of existing customers, focusing on retention and expansion. You'll monitor account health, drive renewals, upsells and cross-sells, run QBR/MBR business reviews, and work with product, engineering and support to resolve issues. You'll build account plans and forecasts, report key metrics to leadership, handle contract renewals and negotiations, keep CRM data accurate, and occasionally travel to visit top customers or attend industry events. The ideal candidate is based in the UK or Ireland.

Requirements

• 2–5 years of experience in account management, customer success, or post-sales roles
• Strong technical acumen to engage developers and executives
• Strong relationship skills and ability to manage multiple stakeholders
• Understanding of churn, usage, ARR/MRR, net revenue retention
• Ability to analyze usage data and make recommendations
• Excellent verbal and written communication and presentation skills
• Proficiency with CRM, analytics tools, and Slack-like platforms
• Self-starter with end-to-end account ownership
• Successful completion of a background check
• Eligible to work in the United States

Responsibilities

• Serve as main point of contact for a portfolio of existing accounts
• Monitor account health metrics and proactively intervene
• Drive renewals, upsells, and cross-sells
• Conduct business reviews (QBR/MBR)
• Liaise with product, engineering, and support teams to resolve customer issues
• Build account plans, forecasts, and growth strategies
• Track and report key account metrics to leadership
• Handle contract renewals, negotiation, and escalations
• Maintain accurate CRM data
• Assist in onboarding or transitions of new clients
• Travel periodically to visit top customers or attend industry events

Benefits

• RSU equity
• Uncapped commission
• Flexible PTO
• Remote-first work
• $1,200 home office and equipment stipend