Account Manager
Skills
About the Role
You will nurture relationships with merchants and help them grow their business by understanding their needs and delivering solutions that add value You will educate customers on product features and ensure a seamless experience across touchpoints
Requirements
- 2 - 3 years experience in Sales/Account Management or a related field
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Strong interest in business operations and strategy
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Entrepreneurial spirit
- Experience with Salesforce, CRM
- A BA/BS or relevant experience
Responsibilities
- Grow and retain a multi million GPV customer base
- Understand customer needs to help achieve their business goals through Square
- Cross sell and upsell products and features by discovering customer leads
- Effectively and strategically address customer concerns and issues
- Help grow our managed accounts program
- Work with our Sales Support and Product teams to make sure customers have the best possible experience across all aspects of Square
- Support account management peers by taking on a product specialization becoming an expert on a product or process and delivering feedback to PMs
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning