Account Manager
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
About the Role
You will manage key account relationships across multiple industries and channels for cross-border merchants in the APAC region. You will be fully responsible for the success and satisfaction of your merchants, driving growth through increasing share of wallet, cross-selling and upselling. You will build and sustain relationships with key merchant stakeholders, assess and validate customer needs, and deliver payments expertise, education and guidance as merchants craft their payments strategy. You will coordinate internal projects regarding your merchants and collaborate with colleagues across the global team.
Requirements
- At least 4+ years of experience managing enterprise level clients in a fast paced and dynamic environment
- Track record of winning share of wallet, cross-selling and upselling deals for digital and retail clients such as e-commerce, gaming, OTA and streaming services
- Understanding of payments is a big plus
- Excellent project management skills orchestrating complex projects with cross-functional teams
- High-energy, dynamic, hands-on self-starter with proven commercial edge and entrepreneurial drive
- Passionate about pushing boundaries and creating value in the payment space
- Ability to work in uncertain situations and deal with ambiguity
- Excellent communicator who can build relations at all levels
- Ability to work seamlessly with a global, multicultural team
- Travel required (~10%)
Responsibilities
- Manage key account relationships across multiple industries and channels for cross-border merchants
- Drive growth through increasing share of wallet, cross-selling and upselling
- Build and sustain relationships with key merchant stakeholders
- Assess, clarify and validate customer needs on an ongoing basis
- Deliver expertise, education and guidance to merchants on their payments strategy
- Coordinate internal projects regarding merchants
- Collaborate with colleagues in the global team