Account Manager
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage key account relationships across multiple industries and channels for cross-border merchants in the APAC region. Own merchant success and satisfaction, drive growth through share-of-wallet expansion, cross-selling and upselling, build stakeholder relationships, provide payments guidance, coordinate internal projects, and collaborate with the global team.
Requirements
- At least 4+ years of experience managing enterprise-level clients in a fast-paced and dynamic environment
- Track record of winning share-of-wallet, cross-selling and upselling deals for digital and retail clients
- Understanding of payments is a big plus
- Excellent project management skills with cross-functional teams
- High-energy, hands-on self-starter with commercial edge and entrepreneurial drive
- Passion for creating value in the payments space
- Ability to work in uncertain situations and deal with ambiguity
- Excellent communication and relationship-building skills
- Ability to work seamlessly with a global, multicultural team
- Travel required at approximately 10%
Responsibilities
- Manage key account relationships across multiple industries and channels for cross-border merchants
- Drive growth through increasing share of wallet, cross-selling and upselling
- Build and sustain relationships with key merchant stakeholders
- Assess, clarify and validate customer needs on an ongoing basis
- Deliver payments expertise, education and guidance to merchants on their payments strategy
- Coordinate internal projects regarding merchants
- Collaborate with colleagues in the global team
Hiring Process
The company aims to respond to applications within 5 business days. The interview process typically takes about 4 weeks, though timing may vary by role.
