VIP Relationship Manager
MetaMask is an active Consensys-developed self-custodial crypto wallet and onchain finance platform available through browser extensions and mobile apps.
Projects
About MetaMask
MetaMask provides self-custodial digital-asset management and access to decentralized applications. Its current platform includes wallet functionality, token swaps, trading, payments, earning, MetaMask Card, security features, Snaps, Agent Wallet, and developer tooling. MetaMask is a Consensys product and brand rather than an independently evidenced legal entity.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will recruit, onboard, and retain high-value users across the United States and other English-speaking regions. You will build relationships through trader and community networks, referrals, events, and inbound interest. You will serve as a primary contact, host gatherings, travel to key US hubs and industry events, turn user feedback into product insights, adapt communications with Legal guidance, and track pipeline, revenue, and retention.
Requirements
- Experience in VIP account management or business development in crypto, exchanges, brokerages, or fintech.
- A credible network among high-value US traders, holders, KOLs, or communities, or a track record of building one.
- Excellent written and spoken English and the ability to work with high-net-worth clients.
- Understanding of the US trading landscape and how traders compare offers.
- Ability to work toward volume, fee, and deposit targets.
- Knowledge of on-chain trading and DeFi.
- Judgment on US regulation and ability to work with Legal guidance.
Responsibilities
- Recruit, onboard, and retain high-value users in the US and other English-speaking regions.
- Build relationships with US traders, users, community networks, industry networks, referrals, events, and inbound interest.
- Serve as each high-value user's main point of contact and involve relevant teams when needed.
- Host and attend gatherings across the US, including travel to key hubs and industry events.
- Turn user conversations into insight on trading behavior, competitor offers, market shifts, and product gaps.
- Adapt communications for a US audience in line with Legal guidance.
- Track and report pipeline, revenues, and retention.
