User Safety & Risk Operations Analyst - Global Response (Weekend Shift)
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
About the Role
You'll be on the front lines of safety escalation management, triaging and resolving urgent and sensitive cases across harm and risk areas. You'll work across multiple systems, act as incident manager, improve processes and automations, and surface insights from case data. The role involves rotating shifts including a weekend shift each week (a standard 5x8 week such as Saturday through Wednesday) and an on-call rotation. It may involve exposure to sensitive content.
Requirements
- 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
- Experience in incident response, law enforcement response, or escalations management
- Deep domain expertise in a specialization area and familiarity with legal, policy and technical frameworks
- Track record of scaling operations and building processes
- Strong analytical skills
- Clear, empathetic communication
- Ability to work rotating shifts including weekends
Responsibilities
- Handle and resolve high-priority cases across all harm and risk areas in line with policy and legal requirements
- Operate across multiple systems and tools to manage user reports, tickets, escalations and investigations
- Act as incident manager for escalations requiring nuanced policy, legal or regulatory interpretation
- Identify and implement process improvements and automation opportunities
- Conduct quality reviews and provide feedback to improve consistency across global teams
- Analyze trends and generate insights from escalation and case data
- Maintain accuracy, judgment and composure under pressure
- Participate in 24/7 on-call rotation including off-hours and weekend coverage
Benefits
- Equity
- Performance-related bonus
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO
- 13+ paid company holidays and office closures
- Mental health and wellness support
- Employer-paid life and disability coverage
- Learning and development stipend
- Daily meals and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends