Lead, Singapore Center of Excellence (Safety)
SpaceXAI builds frontier AI models and products including the Grok conversational assistant and a multimodal developer API.
Funding history
About SpaceXAI
SpaceXAI is a US-based AI company focused on accelerating scientific discovery and understanding the universe through reasoning, voice, image, video, and generative AI systems. Formerly xAI, it was acquired by SpaceX effective February 2, 2026, while continuing to operate the x.ai site and services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will run the Singapore Safety hub, managing policy enforcement and user support across APAC and partnering with the Austin hub for 24/7/365 coverage. You will lead the shift toward automation-first analysis, own escalations, dashboards and KPIs, use SQL, Python and LLM agents for data-informed improvements, manage a team of managers, and build long-term roadmaps with stakeholders.
Requirements
- 10+ years of experience in global customer service or Safety operations
- 10+ years of experience managing large-scale operations
- Experience using LLMs, SQL, or Python for data analysis
- Experience working with APAC markets and regulatory frameworks for content moderation
- Must be able to work fully onsite in Singapore
- Willing to travel across APAC, to Palo Alto and to Austin as needed
- May be exposed to sensitive or graphic content
Responsibilities
- Manage all Safety operations in Singapore and across APAC, including policy enforcement and user support
- Serve as primary contact between Singapore, other Centers of Excellence and the Strategic Response Team
- Partner with the Austin hub to maintain 24/7/365 coverage and SLAs
- Lead the shift from scaled operations agents to analysts focused on automation-first appeals, evaluations, audits and investigations
- Act as APAC escalation point for complex and high-risk cases
- Implement AI-based tools for policy enforcement and case management
- Analyze operational data with SQL, Python and LLM agents to drive improvements
- Own dashboards and KPIs and monitor backlog health
- Create long-term roadmaps with actionable milestones
- Manage a team of managers, providing coaching, mentorship and development
- Own team performance and implement programs to improve employee satisfaction
- Partner with HR, workforce management, legal and corporate security
