AI Operations Engineer, Americas
CodeRabbit is an AI software-development platform for reviewing, prioritizing, understanding, and securing code changes created by people and coding agents.
Funding history
About CodeRabbit
CodeRabbit provides automated, context-aware AI code reviews across pull requests, IDEs, and CLI workflows, and has expanded into agentic change management with PR triage, change explainability, security monitoring, planning, and Slack/Discord agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will spot gaps in how support operates and then design, build and deploy the fixes yourself. You'll create automation, AI-powered workflows, dashboards, data pipelines and a knowledge management system, and evaluate the support tooling stack. You'll partner with Engineering and Product to shape AI-driven support.
Requirements
- At least 3 years of hands-on experience building support operations systems, automation or technical solutions in a SaaS environment
- Proven track record of building solutions that measurably improved support metrics
- Proficiency in Python, JavaScript or similar languages
- Customer obsession
- Systems thinking
Responsibilities
- Identify gaps in support operations and build automation systems and AI-powered workflows
- Build operational frameworks such as automated playbooks, process integrations and quality systems
- Build dashboards, metrics systems and data pipelines
- Own the full problem-to-solution cycle for recurring issues
- Build and own the knowledge management system including runbooks, playbooks, FAQs and documentation
- Evaluate, architect and implement the support tooling stack
- Build systems that improve support quality
- Partner with Engineering and Product to shape AI-driven support
- Drive strategic projects leveraging LLM/AI capabilities to improve support efficiency
Benefits
- Equity
- Competitive benefits
