Senior Trade Support Engineer - Asian Shift
Geneva Trading is a global proprietary trading company that provides capital, technology, high-fidelity data, and professional support for trading teams across multiple asset classes, including digital assets.
About Geneva Trading
Founded in 1999, Geneva Trading operates as a technology-driven principal trading firm with expertise in OTC, algorithmic, discretionary, relative-value, and market-making strategies. Its listed asset classes include energy, metals, fixed income, environmental products, agriculture, equity indices, foreign exchange, and digital assets. The company maintains offices in Chicago, Dublin, and London.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the senior technical owner of trading support during the Asian session (Sunday–Thursday, US Central evening). You will lead incident response, troubleshoot desktop and server trading applications, perform root cause analysis across Linux and Windows, validate market opens, deploy and roll back releases, deliver global handovers, support traders, automate recurring work, improve monitoring, mentor engineers and maintain documentation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, another STEM field, or equivalent professional experience
- 7+ years supporting electronic trading systems, including time as senior or lead on a trade support or production support desk
- Proven track record leading production incidents in a low-latency trading environment
- Strong Linux expertise and solid Windows experience
- Understanding of trade lifecycle, order types, exchange connectivity, and FIX protocol
- Familiarity with Asia-Pacific exchanges and their schedules
- Proficiency in Python, PowerShell, Bash, or similar scripting languages
- Solid database experience (MSSQL, MySQL); KDB+/q a plus
- Experience with Splunk, Zabbix, Grafana, Jira, Confluence
- Hands-on experience using AI tools such as ChatGPT, Claude, GitHub Copilot
- Excellent written and verbal communication skills
- Ability to work independently overnight with limited backup
- Experience mentoring junior engineers
- Ability to work Sunday–Thursday Asian-session schedule (US Central evening), some exchange holidays, and weekend on-call
Responsibilities
- Own Trade Support coverage for the Asian session as the senior engineer on shift
- Lead incident response by triaging issues, engaging on-call Core Technology teams, and writing post-incident summaries
- Troubleshoot desktop and server trading applications, including orders, fills, market data, and exchange connectivity
- Perform root cause analysis across Linux and Windows environments and drive permanent fixes
- Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules
- Test, deploy, and roll back releases and upgrades to Core backend applications and trading strategies
- Deliver high-quality shift handovers to the EU team and take over open items from the US team
- Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues
- Automate recurring support tasks using Python, PowerShell, and Bash
- Leverage AI tools to accelerate log analysis, triage, scripting, and documentation
- Build, tune, and refine monitoring and alerting systems
- Mentor and train Asian-shift Trade Support Engineers
- Own and improve runbooks and knowledge-base articles
- Lead or contribute to projects enhancing reliability, observability, and supportability
Benefits
- Performance-based bonus eligibility
- Comprehensive benefits program
