Technical Enablement Specialist
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support technical enablement for Sales Engineering, Partner Pre-sales and other go-to-market teams. You will configure, test and troubleshoot demo and lab environments, create enablement materials, validate product workflows, support live and virtual events, and help with program coordination. Hours generally run 8-5 Monday to Friday with up to 10% travel.
Requirements
- Bachelor's degree in a related field or 5+ years of equivalent experience
- 3+ years in customer-facing or communication-focused roles
- Basic programming or scripting experience (Python, JavaScript, Java, Bash, PowerShell)
- Foundational knowledge of IT, cybersecurity, AI, cloud, web applications, APIs or IAM
- Practical AI fluency
- Ability to follow technical procedures and troubleshoot using logs and documentation
- Strong communication, organization and attention to detail
Responsibilities
- Learn Ping products and IAM concepts and apply them to enablement
- Configure, test, refresh and troubleshoot demo, lab and proof-of-concept environments
- Create, update and repurpose technical enablement materials
- Execute test cases, validate product workflows and document defects
- Support onboarding, training sessions, workshops and events
- Support the Technical Enablement Program Manager with tracking, schedules, documentation and reporting
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Education Reimbursement
- Commuter Offset (specific locations)
- Employee Resource Groups
- Regular company and team bonding events
- Global volunteering and community initiatives
