Senior Associate, IT Support Specialist, Technology & Operations
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide hands-on Level 1 and Level 2 support across end-user computing, infrastructure and network services. You will configure, deploy and maintain infrastructure, support patching and upgrades, track technology risks and controls, help manage vendors against SLAs, and contribute to technology projects with local, regional and Group teams.
Requirements
- 3–5 years of experience in IT infrastructure, systems administration, technology operations or end-user support
- Hands-on experience troubleshooting, deploying and maintaining enterprise technology infrastructure
- Experience working with multiple stakeholders, vendors and cross-functional teams
- Degree in Computer Science, Information Technology or related discipline
- ITIL Foundation certification or equivalent knowledge
- Good understanding of Microsoft Windows environments
- Knowledge of networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing and switching
- Familiarity with Active Directory, endpoint management and user access administration
- Understanding of technology risk, information security and operational controls
- Strong communication and stakeholder management skills
Responsibilities
- Provide Level 1 and Level 2 support across end-user computing, workplace technology, infrastructure and network services
- Diagnose and resolve technical issues on desktops, laptops, printers, mobile devices, applications and network services
- Coordinate with regional and Group Technology teams on complex incidents
- Support day-to-day technology operations for high availability
- Configure, deploy and maintain workstations, operating systems and enterprise software
- Support patching, software upgrades, hardware refreshes and asset management
- Maintain technical documentation
- Support the technology control environment and track risks, control gaps and end-of-life assets
- Participate in control reviews, audits and risk assessments
- Support vendor onboarding, due diligence and SLA monitoring
- Support delivery of technology projects and infrastructure initiatives
