Fraud Operations Specialist
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
About the Role
You will analyze applications and account activity for fraud, investigate alerts, document findings, and resolve card disputes. You will use AI and automation to improve investigations, work with internal and external stakeholders, communicate with customers, and strengthen fraud controls. You must support rotating 24/7 coverage, including nights, weekends, and holidays.
Requirements
- At least 2 years of fraud prevention or investigation experience.
- Experience in cards, payments, invoices, lending, or related industries.
- Collaboration and written and verbal communication skills.
Responsibilities
- Analyze account applications for fraud patterns and high-risk behavior.
- Evaluate transactional activity for fraud indicators.
- Investigate first-party and third-party fraud alerts and document findings.
- Investigate and facilitate customer card disputes.
- Use AI tools and automation to improve investigations and tooling.
- Collaborate with internal teams to resolve fraud issues.
- Communicate with customers, financial institutions, and law enforcement during investigations.
- Research fraud trends and regulatory requirements.
- Perform root-cause analysis and improve fraud controls and procedures.
- Work rotating nights, weekends, and holidays for 24/7 fraud monitoring.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA up to $10,000 per year
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to New York City or San Francisco
- Canadian group medical, dental, and vision coverage
- Life, AD&D, and disability coverage
- Canadian fertility drug coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- United Kingdom private medical insurance
- Virtual GP and at-home care
- Workplace pension with salary-sacrifice option