Payment Operations Analyst
BVNK helps businesses integrate stablecoins into payment flows by providing enterprise-grade infrastructure for cross-border transactions.
Funding history
Projects
About BVNK
BVNK offers a licensed payments platform that bridges traditional payment rails with blockchain networks. Its APIs and dashboard let fintechs, marketplaces and other enterprises open virtual accounts, accept and send stablecoin payments, automate FX and orchestrate multi-rail transactions while meeting compliance requirements.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle daily client deposits, settlements and third-party payouts, both manual and automated, and resolve payment issues within SLAs. You will work with Compliance on flagged transactions and RFIs, support Treasury with safeguarding and reconciliation, help onboarding teams set up client accounts, assist with financial reporting and fee reviews, and help improve procedures using AI tools and automation.
Requirements
- 1+ years of experience
- Previous experience in a payments, finance or banking operations role
- Understanding of payment processing, settlements and reconciliation procedures
- Excellent written and verbal English
- Advanced Level Education Certificate, Banking Diploma or higher, or Bcom/Bsc in Banking, Finance and Accounting
- Strong attention to detail and ability to manage multiple priorities
- Comfortable with Excel and financial reporting tools
- Strong communication and interpersonal skills
- Open to adopting new technologies and AI tools
- Desirable: knowledge of EMI operations, safeguarding, AML/compliance, RFIs and transaction monitoring
- Desirable: knowledge of cryptocurrency, DeFi or neo-banking
- Desirable: knowledge of Jira, Confluence, Zendesk, Quicksite and Tableau
Responsibilities
- Assist with incoming deposits, client payments and settlements daily
- Oversee the merchant payment lifecycle of pay-ins and pay-outs and resolve escalated issues within SLAs
- Participate in occasional rotational coverage for public holidays and outside standard hours
- Work with compliance and monitoring teams on flagged transactions, RFIs and counterparty whitelisting
- Track and resolve open payment queries
- Assist onboarding and client relationship teams with new client account setup and loading payment methods
- Assist with client financial reporting
- Review statements and advise on business finance issues
- Maintain positive relationships with partner financial institutions, merchants and operational teams
- Assist senior payment operations team members and the Senior Manager with delegated tasks and ad hoc requests
- Assist with safeguarding and reconciliation procedures for EMI operations
- Assist with periodic reviews of banking and payment partner fees
- Improve operational procedures through AI tools, automation and digital solutions
- Assist with payments project management when required
Benefits
- Flexible working hours
- Hybrid working
- Flexible approach to holiday
- Opportunities to travel to offices around the world
