Technical Program Manager CX Tooling
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Maintainer signals as of 9/25/2026
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
About the Role
You will own the CX technology roadmap across ticketing, CRM, AI automation, and integrations. You will configure and improve Decagon AI agents, translate operational needs into engineering requirements, and lead tooling rollouts through launch. You will administer CX platforms, manage vendor contracts, and partner on APIs, webhooks, and data flows.
Requirements
- 4 or more years in CX systems, technical program management, or a comparable role
- Administrative experience with Zendesk, Salesforce Service Cloud, Intercom, or another major support platform
- Experience deploying AI agents or automation in a support context
- Knowledge of APIs, webhooks, and integrations
- Program management experience across concurrent projects
- Written and verbal communication for technical and non-technical audiences
- Experience with LLM evaluation frameworks or QA workflows for AI-generated responses
- Experience in fintech, crypto, or trading platforms
Responsibilities
- Own and prioritize the CX technology roadmap
- Configure, evaluate, and improve Decagon AI agents
- Translate CX operational needs into engineering requirements
- Lead tooling rollouts from kickoff through launch
- Partner on API connections, webhooks, and system data flows
- Administer CX platforms, access controls, configuration changes, and change management
- Manage CX software vendor relationships and contracts
Benefits
- Equity
- Unlimited PTO
- Health coverage
- Vision coverage
- Dental coverage
- 401k match
- MacBook Pro, display, and accessories
