Technical Customer Success Manager API

47 minutes agoSeniorSalary: 170K - 220KSan Francisco, USA Hybrid Full Time Customer Support Jobs by Perplexity

Perplexity

Perplexity is an AI-powered answer engine that provides real-time, cited answers and research capabilities.

Series B Company intelligence

San Francisco, United States

Funding history

Growth/VC round ($200M)Series B ($74M)Series A ($26M)

Investors

Nat Friedman Paul Buchheit Institutional Venture Partners (IVP)Nvidia Kindred Ventures

About Perplexity

Private AI company founded in 2022. Its products combine conversational search and research with cited web sources; it also offers developer-facing Search, Agent, Router, and Embeddings APIs.

View jobs by Perplexity

Skills

Agent Ai Api Api Documentation Cloud Infrastructure Customer Growth Customer Onboarding Customer Retention Customer Success Integration Python Retrieval Search Solutions Engineering Sql Technical Account Management

Candidate Availability

Hybrid · San Francisco · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will own a portfolio of API customers, guide evaluations and production adoption, investigate technical questions, lead migrations and enablement, manage product-change communications, improve customer-success programs, and bring customer feedback into product planning.

Requirements

Customer success
Technical account management
Solutions engineering
API
API documentation
API request
API response
Integration
Customer retention
Customer growth
Python
SQL
AI
Search
Retrieval
Agent
Cloud infrastructure

Responsibilities

Own customer relationships across onboarding, adoption, retention, and expansion
Understand customer use cases, integrations, and success criteria
Help customers evaluate APIs and establish paths to production
Use account and product data to identify adoption risks and growth opportunities
Investigate technical questions using API documentation, requests, and usage data
Lead endpoint migrations, product rollouts, and customer enablement
Manage communications for product changes, deprecations, and outages
Build and improve API customer success playbooks
Partner on renewals and expansion opportunities
Bring customer feedback into product planning and documentation

Benefits

Equity
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Fitness benefits
Commuter account
Dependent care account