Technical Account Manager - AI Infrastructure

Skills

About the Role

Own a portfolio of enterprise customers using AI infrastructure, helping them adopt, scale, and expand their workloads. Understand training and inference environments, advise on performance and capacity, coordinate operational issues, communicate feedback internally, and partner with Sales on renewals and growth.

Requirements

• 3–6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent infrastructure, cloud, or AI/ML roles
• Technical fluency with dashboards and infrastructure architecture
• Commercial judgment
• Verbal and written communication
• Customer empathy
• GPU economics familiarity
• Training and inference workload familiarity
• Usage-based pricing and capacity commitments

Responsibilities

• Own a portfolio of enterprise customers end-to-end
• Build relationships with technical and executive stakeholders
• Drive customer adoption, retention, expansion, and health
• Understand customer training and inference workloads
• Partner on cluster performance, capacity planning, workload optimization, and migration
• Translate customer needs into feedback for Engineering and Product
• Identify expansion opportunities
• Partner with Sales on renewals and growth
• Track customer economics
• Handle customer-facing operational issues
• Coordinate Sales, Engineering, Finance, and customers

Benefits

• Meaningful equity
• Flexible work with remote or San Francisco options
• Visa sponsorship
• Relocation support
• Professional development budget
• Team off-sites and conferences