Technical Account Manager - AI Infrastructure

3 months agoSalary: 160K - 200KSan Francisco, USA Remote Full Time Customer Support Jobs by Prime Intellect

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

Own a portfolio of enterprise customers using AI infrastructure, helping them adopt, scale, and expand their workloads. Understand training and inference environments, advise on performance and capacity, coordinate operational issues, communicate feedback internally, and partner with Sales on renewals and growth.

Requirements

3–6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent infrastructure, cloud, or AI/ML roles
Technical fluency with dashboards and infrastructure architecture
Commercial judgment
Verbal and written communication
Customer empathy
GPU economics familiarity
Training and inference workload familiarity
Usage-based pricing and capacity commitments

Responsibilities

Own a portfolio of enterprise customers end-to-end
Build relationships with technical and executive stakeholders
Drive customer adoption, retention, expansion, and health
Understand customer training and inference workloads
Partner on cluster performance, capacity planning, workload optimization, and migration
Translate customer needs into feedback for Engineering and Product
Identify expansion opportunities
Partner with Sales on renewals and growth
Track customer economics
Handle customer-facing operational issues
Coordinate Sales, Engineering, Finance, and customers

Benefits