Support Agent B2B
Cryptopay offers a simple and secure way to do more with your crypto. It allows users to manage, spend, and withdraw over 40 cryptocurrencies on a daily basis using the Cryptopay App and the Cryptopay Visa Debit Card.
Funding
About Cryptopay
Cryptopay provides a platform to manage, spend, and withdraw over 40 cryptocurrencies across more than 10 blockchains. Users can spend assets anywhere Visa is accepted with the Cryptopay Debit Card, which comes in both plastic and virtual forms. The service allows for converting and cashing out crypto to EUR with seamless SEPA transfers, buying crypto with SEPA bank transfers, and sending crypto to others (free for Cryptopay-to-Cryptopay transfers). The platform includes a crypto and fiat wallet, ensuring security through integrations with multiple exchanges, BitGo, and Fireblocks. The Cryptopay Visa debit card is issued by DiPocket UAB in the EU. The service is operated by several entities, including CPS Solutions OÜ in Estonia (licensed for virtual currency services), UAB CPS Payments in Lithuania (Virtual Currency Exchange Operator), and CPS Transfers Limited in the UK (registered as a Small Payment Institution by the FCA).
Skills
About the Role
YOU will assist business customers by providing information and finding solutions. You will explain complex product details in clear terms and act as an expert to meet KPI metrics. You will collaborate with internal teams to address issues and provide effective solutions. You will create feature requests and pain points based on customer interactions, and develop and maintain a comprehensive knowledge base, FAQs, and other self-help resources to empower users.
Requirements
- Minimum 1 year of experience in B2B Customer Service
- Strong written communication skills for customer chats and internal documentation (HelpCenter, Confluence)
- Understanding of the structure and operation of financial services, trading, cryptocurrency and payment instruments
- Analytical mindset and ability to work with support data to identify recurring issues and improve processes or documentation
- Attention to detail, especially when handling financial or transactional queries
- Ability to explain technical concepts in simple language
- Ability to quickly grasp complex topics and process large amounts of information
- Sense of ownership, responsibility, and strong teamwork and communication skills
- Fluency in English and Russian
Responsibilities
- Provide information support to business customers and find solutions
- Explain complex topics in simple language without distorting the essence
- Become an expert in the product and meet KPI metrics
- Collaborate with internal teams including development and product teams to address complex customer issues and provide effective solutions
- Comply with Customer Success principles; create feature requests and pain points based on interactions with our business customers
- Develop and maintain a comprehensive knowledge base, FAQs, and other self-help resources to empower customers and support team members with accurate and up-to-date information
Benefits
- Remote work
- MacBook for work
- Flexible holiday schedule
- Quarterly performance-based bonus (at the end of probation)
- Professional growth opportunities within the team and the opportunity to grow in any direction within the company
- A small but awesome team of highly skilled professionals