Customer Care / Customer Support Specialist
Spiko is a French MiFID-licensed fintech that issues tokenized money market funds invested in treasury bills and bank swaps, offering daily yields with daily liquidity.
Maintainer signals as of 9/25/2026
Funding history
Projects
About Spiko
Spiko is a Paris-based fintech licensed by the French ACPR as a MiFID investment firm, offering regulated tokenized money market funds to businesses and individuals. Its products invest in treasury bills from core Eurozone countries or use collateralized total return swaps with Tier 1 banks to deliver daily interest. Fund shares are issued as ERC-20 tokens on public blockchains including Ethereum, Stellar, Arbitrum, and Polygon, enabling 24/7 transfers and API access. Spiko acts as transfer agent, tokenization platform, and broker. Products are supervised by the French AMF.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You respond to inbound support requests from individual, corporate, and institutional investors across European markets. You resolve issues, triage escalations, improve AI-powered support workflows, maintain help-center documentation, monitor account health, gather client feedback, and develop scalable engagement strategies. You also identify recurring problems, improve support processes, and collaborate with Product, Engineering, and Operations.
Requirements
- 1–2 years of experience in a support or customer care role
- Experience with Intercom, Zendesk, or similar support tools
- Excellent written and verbal communication
- Ability to handle multiple conversations simultaneously
- Ability to explain complex topics clearly
- Experience supporting clients across multiple European jurisdictions
- Fluency in French at native level
- Professional proficiency in English
- Empathy, reliability, ownership, and a service-oriented approach
- Comfort experimenting with AI tools and building support workflows
Responsibilities
- Respond to inbound support requests across channels
- Resolve client issues and provide timely follow-up
- Design, train, and improve AI-powered support workflows
- Triage and prioritize requests
- Escalate critical issues
- Create and maintain support documentation
- Monitor account health scores and triggers
- Gather client feedback for product and service improvements
- Design scalable client engagement strategies
- Identify recurring client experience problems
- Build internal playbooks and escalation procedures
- Analyze ticket trends and proactively surface answers
Benefits
- Competitive salary
- Stock options
- Hybrid work with remote-friendly arrangement
- 100% company-covered health insurance
- Latest-generation laptop
- Industry-leading software
- Monthly perks budget
- 50% public transport pass reimbursement or Forfait Mobilités Durables
- Referral bonus
- Regular afterworks
- Biannual offsites
Hiring Process
1. 30-minute screening interview with Talent Acquisition. 2. 30-minute Hiring Manager interview online. 3. Take-home business case presented in person. 4. Final interviews with the founders. 5. Reference check. 6. Offer.
