Enterprise Customer Support Specialist
48 minutes agoSeniorSalary: 110K - 130KUnited StatesRemoteFull TimeCustomer SupportJobs by Perplexity
PerplexityVisit Perplexity website
Perplexity is an AI-powered answer engine that provides real-time, cited answers and research capabilities.
San Francisco, United States
Funding history
About Perplexity
Private AI company founded in 2022. Its products combine conversational search and research with cited web sources; it also offers developer-facing Search, Agent, Router, and Embeddings APIs.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support enterprise customers through complex technical and product issues. You will automate support workflows, maintain documentation and playbooks, capture customer feedback, monitor support metrics, and participate in an on-call rotation.
Requirements
- Enterprise customer support
- B2B
- AI
- LLM
- Prompting
- API
- SSO
- SAML
- Cloud integration
- Intercom
- Zendesk
- Jira
- SQL
- Looker
- Snowflake
- English
- Spanish
- French
- German
Responsibilities
- Diagnose and resolve complex technical and product questions from enterprise customers
- Use AI tooling and workflow automation to scale support
- Build relationships with enterprise users and capture structured feedback
- Own troubleshooting from issue reproduction through root-cause isolation and resolution
- Create and maintain use-case flows, playbooks, and runbooks
- Maintain external documentation and internal knowledge bases
- Track support KPIs and recommend process improvements
- Participate in an on-call rotation
Benefits
- Equity
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Fitness benefits
- Commuter account
- Dependent care account