Premium Support Engineer
Replit is an agentic AI software-creation platform for creating, launching, and growing apps, websites, tools, and businesses through natural language.
Funding history
About Replit
Replit combines an AI agent with integrated application infrastructure—including authentication, databases, hosting, monitoring, integrations, and enterprise controls—to let users build and deploy software from one workspace.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve enterprise customers, guide AI prompting practices, resolve bugs, and manage complex technical issues. You will lead incident communications, improve processes and documentation, build internal tooling and automation, partner across functions, and mentor support engineers.
Requirements
- 4+ years in technical support, developer support, or systems engineering
- Experience delivering against operational SLAs for enterprise accounts
- Debugging experience with JavaScript, Python, or similar languages
- Ability to read and reason through unfamiliar codebases
- Knowledge of APIs, databases, and Git-based CI/CD workflows
- Written and verbal technical communication skills
- Familiarity with Zendesk, Linear, Slack, and debugging utilities
- Ability to manage multiple high-priority issues simultaneously
Responsibilities
- Support enterprise customers and guide AI prompting best practices
- Diagnose, reproduce, and resolve complex technical issues
- Escalate and track high-impact issues with Product and Engineering
- Lead customer-facing communications during outages and incidents
- Identify process and documentation improvements for recurring issues
- Build and update internal tooling, automation, and documentation
- Partner with Engineering, Product, and Sales
- Onboard and mentor support engineers
Benefits
- Equity
- 401(k) program with a 4% match
- Health, dental, vision, and life insurance
- Short-term and long-term disability
- Paid parental, medical, and caregiver leave
- Flexible time off and holidays
- Commuter benefits
- Monthly wellness stipend
- In-office setup reimbursement
- Quarterly team gatherings
- In-office amenities