Customer Care Specialist
Conio is an Italian fintech company providing cryptocurrency custody, trading, wallet, and tokenization solutions. It serves retail customers as well as banks, fintechs, financial institutions, and companies.
Funding history
About Conio Inc.
Conio develops proprietary blockchain technology for secure custody and management of digital assets. Its offerings include a multi-signature mobile wallet for buying, selling, transferring, and storing Bitcoin and other cryptocurrencies; white-label custody and trading solutions for banks and fintechs; OTC Bitcoin trading through Conio Prime; and tokenization infrastructure for real-world assets, stablecoins, security tokens, loyalty tokens, and NFT solutions. The company serves more than 450,000 retail customers and works with banks, financial institutions, corporations, and institutional partners. Conio Inc. is headquartered in San Francisco, with Conio S.r.l. operating from Milan.
Skills
About the Role
You will provide customer support through in-app chat, the website, and email using Intercom. You will help customers with identity verification, account access, deposits, withdrawals, and Bitcoin and crypto transactions. You will maintain support documentation, relay customer feedback and bugs to Product, and work with internal functions on customer issues.
Requirements
- Native-level or C2 proficiency in Italian
- Strong organizational skills, flexibility, and ability to learn quickly
- Passion for technology
- Ability to work autonomously and prioritize tasks
- 1–2 years of customer support experience, preferably in fintech, banking, or technology
- Curiosity about cryptocurrencies
- Good knowledge of English
Responsibilities
- Respond to customer requests through in-app chat, the website, and email using Intercom
- Assist customers with identity verification, account opening and access, deposits, withdrawals, and Bitcoin and crypto transactions
- Manage requests from customers using services through partner apps
- Maintain the knowledge base and standard responses
- Share customer-reported bugs, recurring requests, and improvement ideas with the Product team
- Collaborate with Marketing, Compliance, IT, and Product on customer matters
Benefits
- Individual welfare plan
- Flexible hybrid or fully remote work options
- More than 60 Work From Anywhere days per year
- Periodic onsite or offsite meetings and team-building activities