IT Technician and Client Support Specialist

Skills

About the Role

You will support end-user IT environments and provide first-line assistance to external clients. You will deploy and manage hardware and software, maintain corporate applications and local IT infrastructure, administer access rights, and manage the equipment lifecycle. You will triage, diagnose, document, and follow up on client support tickets, escalating unresolved issues and maintaining knowledge-base content.

Requirements

• Bachelor’s degree in computer science or equivalent
• At least 3 years of experience in similar functions
• Knowledge of Linux, macOS, and Windows workstations
• Azure administration, including SharePoint, Intune, and Windows Defender
• Python scripting and Ansible playbooks
• Knowledge of IT security best practices in a banking environment
• Fluent English

Responsibilities

• Deploy end-user hardware and software and hand it over to users
• Manage the end-user equipment lifecycle from procurement to disposal
• Identify, record, categorize, investigate, and prioritize end-user incidents and requests
• Administer, maintain, and improve corporate applications
• Administer local networks, printers, and small devices
• Manage access rights
• Serve as the first point of contact for client support requests
• Triage, log, categorize, and prioritize client tickets according to severity and SLA commitments
• Diagnose and resolve common client issues and escalate unresolved cases to L2 and L3 teams
• Track ticket status and communicate with clients until resolution
• Maintain client-facing knowledge-base articles and FAQs
• Monitor support queues and flag recurring issues and trends

Benefits

• State-of-the-art technology and IT infrastructure
• Hybrid remote work
• Flexible working hours