Senior Client Service Manager - German Speaker

Skills

About the Role

Serve as the primary point of contact for clients, communicating by telephone and email about financial markets, investment strategies, products, and platform features. Manage the full client experience from education through long-term retention, resolve complex and high-priority inquiries, and use AI tools to improve communication and support account growth.

Requirements

• Business fluency in German and English
• Strong interest in financial markets, including stocks, cryptocurrencies, ETFs, Smart Portfolios, and CFDs
• Experience in a client-facing role such as account management, retention, or customer service within financial services
• Ability to communicate complex financial concepts clearly
• Strong organization and ability to manage multiple priorities
• Ability to use AI tools to automate routine tasks and improve client communication
• Bachelor's degree in Finance, Economics, or a related field is highly desirable
• Proactive, self-motivated, and target-oriented
• Excellent interpersonal and collaborative skills
• Ability to learn new products and adapt to evolving market trends

Responsibilities

• Serve as the primary point of contact for clients
• Engage with clients by telephone and email about financial markets and investment strategies
• Demonstrate the eToro platform and explain its products and services
• Manage the client experience from education through long-term retention
• Handle complex inquiries and resolve high-priority issues
• Use AI tools to automate routine tasks and support account growth