Customer Service Representative (Spanish & English)
eToroVisit eToro website
eToro is a social investing platform for trading and managing stocks, ETFs, crypto and other assets.
Tel Aviv, Israel
Funding history
Projects
About eToro
eToro is a social investing platform (etoro.com) offering stocks, ETFs, crypto and other assets to retail users worldwide, with a real and long-standing crypto business (eToro Money crypto wallet).
Skills
About the Role
eToro is seeking Customer Service Representatives to serve as a bridge between the company and its clients, providing first-level support and delivering an exceptional service experience.
Requirements
- Flexibility to work shifts and weekends, five working days per week
- Excellent command of Spanish and English
- Basic understanding of financial markets
- Previous customer service experience
- Service-oriented mindset with a focus on client satisfaction
- Excellent interpersonal skills
- Highly motivated to succeed and contribute to the team
Responsibilities
- Serve as an effective bridge between the company and its clients
- Provide first-level support to clients via live chat, email, and phone
- Handle requests for assistance professionally in line with company guidelines
- Balance customer interests with company requirements
- Communicate clearly and effectively in writing and verbally
- Ensure compliance with Cyprus and global regulations
- Represent the company and its products
- Deliver an exceptional customer service experience