Customer Service Representative (Spanish & English)
eToro is a social investing platform for trading and managing assets with insights from a global investor community.
Funding history
About eToro
eToro is a social investing platform that addresses the need for accessible trading and portfolio management. Users can buy and sell stocks, cryptocurrencies, and other assets, follow other investors, and use copy trading to mirror strategies. The platform brings together social features and investment tools to help users learn and act within a shared environment.
Skills
About the Role
You serve as a bridge between eToro and its clients by providing first-level support through live chat, email, and phone. You handle assistance requests professionally, balance client and company requirements, communicate clearly, ensure regulatory compliance, and deliver an exceptional service experience.
Requirements
- Flexibility to work shifts and weekends
- Excellent command of Spanish and English
- Basic understanding of financial markets
- Previous customer service experience
- Client satisfaction focus
- Interpersonal skills
Responsibilities
- Serve as a bridge between the company and its clients
- Provide first-level support through live chat, email, and phone
- Handle requests for assistance professionally
- Balance customer interests with company requirements
- Communicate clearly with clients in writing and verbally
- Ensure compliance with Cyprus and global regulations
- Represent the company and its products
- Deliver an exceptional customer service experience
