Customer Experience Associate English
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
Maintainer signals as of 9/25/2026
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide customer support across digital platforms and resolve queries about products, markets, and trading platforms. You will manage your workload, take ownership of customer outcomes, learn complex financial products, and de-escalate difficult situations professionally. You will collaborate with colleagues while maintaining high standards of service, productivity, and quality.
Requirements
- Fluency in English
- Customer service skills
- Numerical aptitude
- Attention to detail
- Problem-solving skills
- Digital and phone communication skills
- Ability to handle complex and sensitive customer issues
- Knowledge of financial markets and trading
Responsibilities
- Deliver positive outcomes in customer interactions
- Navigate digital platforms and systems
- Provide excellent customer service
- Manage your workload independently while collaborating with the team
- Learn and apply financial products and trading concepts
- De-escalate difficult situations calmly and professionally
Benefits
- Life insurance
- Benefits platform
- Medical insurance
- Birthday day off
- Two annual volunteering days
- Employee share plans
- Free office lunch once per week
- Employee assistance program
- Hybrid working model
