Customer Service Specialist
Taiwan-based digital-asset services group founded in 2013, operating crypto brokerage and exchange platforms, payments, a Web3 wallet, institutional services, and enterprise blockchain infrastructure.
Funding history
Projects
About MaiCoin Group
MaiCoin Group is the operating brand and umbrella group associated with Modernity Financial Holdings, Ltd. Its first-party materials identify Modernity Financial Technologies, AMIS Technologies, and MaiCoin Technologies within the group structure. Current services include MaiCoin, MAX Exchange, MaiCoin Pay, Qubic Wallet, MaiCoin Business, AMIS Custody Solution, and Qubic Creator. The group reports more than one million users and maintains active trading, support, compliance, enterprise, and educational operations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will answer customer-service calls, emails, and live-chat messages. You will explain products and services, resolve customer questions and complaints, and manage official communities. You will organize customer feedback, propose improvements, follow related departments' progress, maintain service quality, and complete assigned tasks. You will work rotating early or middle shifts, including weekends and public holidays.
Requirements
- Customer service experience
- Knowledge of virtual currencies
- Fluent Taiwanese
- Basic English communication skills are preferred
- Ability to work rotating shifts on weekends and public holidays
- Chinese typing speed of at least 50 to 75
- Communication skills
- Basic knowledge of blockchain and cryptocurrency is a plus
Responsibilities
- Answer customer-service calls, emails, and live-chat messages
- Explain products and services to customers
- Resolve customer questions and complaints
- Manage official communities
- Organize customer feedback and propose improvements
- Track related departments' handling progress
- Maintain service quality and improve customer satisfaction
- Complete tasks assigned by supervisors