Strategic Solutions Engineer East
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
About the Role
You will serve as a technical advisor to enterprise prospects and customers. You will partner with account executives to qualify solutions, architect generative AI experiences, develop tailored demonstrations, communicate technical concepts to stakeholders, and integrate the platform into complex customer ecosystems.
Requirements
- 4-6 years of customer-facing sales engineering or pre-sales experience
- Experience creating generative AI experiences
- Experience developing custom product demonstrations
- Ability to communicate technical concepts to C-level, business, and engineering stakeholders
- Understanding of GTM systems and workflows
- Interpersonal and teamwork skills
Responsibilities
- Partner with Account Executives to discover and qualify solutions
- Create and architect generative AI experiences
- Develop tailored custom demonstrations
- Communicate technical concepts to business and engineering stakeholders
- Advise enterprise prospects and customers on solution integration
Benefits
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy