Staff Product Manager (Runtime Team)
PolyAI is an enterprise AI company that builds, runs, governs, and improves dialog agents for complex customer conversations.
Funding history
About PolyAI
PolyAI provides an Agentic Dialog Platform for enterprises to deploy voice and other dialog agents for customer engagement, using proprietary dialog models and enterprise controls.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own product strategy for the runtime, model inference, and data platform. You will evaluate infrastructure tradeoffs involving cost, latency, scaling, and model serving. You will establish production performance measures, sequence technical roadmaps with engineering leaders, manage conversation-data decisions, translate technical constraints into business decisions, and influence cross-functional stakeholders and executives.
Requirements
- 6+ years of product management or related technical experience owning infrastructure, ML/data platform, or runtime-adjacent products.
- Bachelor’s degree or equivalent industry experience in a relevant technical field.
- Working knowledge of inference and model-serving infrastructure, including latency, GPU and node economics, and hosting tradeoffs.
- Ability to own and justify an infrastructure roadmap without an end-user-visible surface.
- Experience with data-platform decisions, pipelines, residency and compliance constraints, and regional or product-line data tradeoffs.
- Ability to set direction and mentor junior product managers.
- Cross-functional communication skills for translating infrastructure tradeoffs to non-technical stakeholders.
Responsibilities
- Own product strategy for runtime, inference, and the data platform.
- Set direction on build-versus-buy and self-hosted-versus-managed model-serving tradeoffs.
- Build and own a framework for measuring runtime and inference performance.
- Partner with infrastructure and platform engineering leaders to sequence the technical roadmap.
- Own conversation-data flows, including residency, retention, and access-control tradeoffs.
- Translate technical constraints into business decisions.
- Lead and influence engineers, data scientists, and infrastructure specialists.
- Represent platform cost, capacity planning, and risk in executive conversations.
Benefits
- Employee share options plan
- 25 days of PTO on joining, increasing to a maximum of 32 days
- Flexible work-from-home policy
- Work from outside the UK for up to six months per year
- TELUS Health EAP support
- Enhanced parental leave
- Bike2Work scheme
- Annual learning and development allowance
- One-off work-from-home allowance
- Company-funded fertility and family-forming programmes
- Menopause care programme
- Private healthcare and dental cover
- Gym and relaxation-app discounts
- Mental health programmes
- Five-week paid sabbatical after five years of employment