Product Manager Onboarding Experience and Expansion
Unified global business banking and payments platform for businesses operating across borders.
Projects
About Sokin
Sokin provides global business accounts, multi-currency wallets, FX, payouts, treasury tools, payment acceptance, payment links, and financial APIs. It also offers live USDT and USDC stablecoin send, receive, and conversion capabilities alongside fiat payment rails.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will define and deliver the strategy and roadmap for the client-facing onboarding experience. You will improve every onboarding step, handover and service level from prospect signup to first payment. You will use conversion data, experiments and client feedback to reduce friction, integrate verification platforms, expand onboarding into new regions and channels, and maintain compliance standards.
Requirements
- 3+ years of product management experience
- Experience building B2B fintech products
- Experience in onboarding, KYC, KYB, identity verification or regulated journeys
- Funnel analysis, A/B testing and conversion optimisation skills
- Experience working with compliance, risk and legal stakeholders
- Experience working with engineers and designers
- Technical knowledge of API integrations and third-party platforms
- Experience using AI tools for research, drafting, analysis and prototyping
- Right to work in the relevant jurisdiction
Responsibilities
- Define and communicate the onboarding experience strategy and roadmap
- Own client-facing onboarding journeys and handovers across service levels
- Diagnose conversion and drop-off by region and journey step
- Run experiments on forms, copy, validation and conditional logic
- Work with onboarding decisioning and compliance teams on shared targets
- Partner with engineering on verification-platform integration and instrumentation
- Measure and grow counterparty invitations as an acquisition channel
- Gather feedback from clients, Sales, Implementation and Support
- Maintain Jobs to Be Done evidence for customers and internal users
- Launch improvements with Design, Data, Marketing and Sales
- Act as the primary product contact for onboarding experience enquiries