Staff Engineer Field Service
Shield AI is a U.S. defense-technology company developing mission-autonomy software and autonomous aircraft for military and allied operations.
Funding history
Investors
About Shield AI
Founded in 2015, Shield AI builds Hivemind autonomy software and V-BAT and X-BAT aircraft for operations in contested, GPS- and communications-denied environments. Its current site also presents Aechelon synthetic-reality simulation and Vision Systems detection and tracking products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will plan and execute customer demonstrations, operate Vision Systems software and mission equipment, and support field readiness and troubleshooting. You will develop and deliver operator training, assess proficiency, maintain procedures and instructional materials, and help customers adopt capabilities within their mission workflows. You will collect operational feedback, support integration and field testing, and collaborate with product, engineering, business development, and marketing stakeholders.
Requirements
- Significant experience in airborne ISR sensor operations, operational intelligence support, or a related mission-system or field applications role
- Practical understanding of EO/IR sensor employment, including gimballed sensors, full-motion video, task management, crew coordination, and intelligence sensors
- Understanding of ISR collection and processing, exploitation, and dissemination
- Familiarity with mission-system interfaces, tactical applications, communications networks, and data links
- Familiarity with joint ISR collection and dynamic targeting
- Understanding of crew resource management and operational risk management
- Ability to instruct, mentor, or deliver operational and technical briefings
- Written and verbal communication skills
- Ability to learn mission systems, troubleshoot operational issues, and work independently during customer engagements
- Ability to travel domestically and internationally
Responsibilities
- Plan and execute customer flight plans for demonstrations aligned with mission needs and operational workflows
- Prepare and operate Vision Systems software, sensor interfaces, and mission equipment during demonstrations, exercises, and evaluations
- Support equipment readiness, system configuration, connectivity checks, and field troubleshooting
- Apply crew resource management and operational risk management principles to event preparation, execution, and debriefing
- Develop realistic scenarios, demonstration plans, briefing materials, and measures of success
- Develop and deliver operator training, practical exercises, and supporting materials
- Teach system operation, effective employment, and capability limitations in customer mission contexts
- Assess operator proficiency and adapt instruction to different experience levels and operational backgrounds
- Develop and maintain procedures, checklists, instructional guides, and standardized demonstration materials
- Capture lessons learned and incorporate them into training content and operational practices
- Build relationships with operators, instructors, intelligence personnel, and customer program teams
- Support customer onboarding, operational familiarization, and follow-up engagement
- Translate customer observations into operational needs, usability issues, and improvement opportunities
- Partner with product management and engineering to evaluate and validate new capabilities
- Support integration and field testing through mission-system operation, data collection, issue documentation, and operational feedback
- Contribute to concepts of operation, application guidance, and customer-facing technical materials
- Coordinate demonstrations and messaging with business development and marketing
Benefits
- Bonus
- Benefits
- Equity
- Temporary benefits package after 60 days of employment