Order Management
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
Maintainer signals as of 9/25/2026
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage the path from signed contracts to bookings and billing, maintain usage tracking, and run consumption reporting. You will draft and execute order forms, coordinate across commercial functions, resolve operational issues, and automate scalable order-management processes.
Requirements
- Deal desk
- Order management
- Billing operations
- Revenue operations
- B2B SaaS
- CRM
- Salesforce
- CPQ
- Billing system
- Contract interpretation
- Written communication
- AI tooling
Responsibilities
- Build, verify, and book quotes across the customer lifecycle
- Ensure bookings flow accurately into downstream systems and reporting
- Develop order-management guides, policies, and processes
- Set up and maintain outcome-based usage tracking
- Run monthly consumption reporting and billing cycles
- Own usage questions from customers and internal stakeholders
- Draft, review, and execute order forms
- Coordinate deal execution across Sales, Legal, Pricing, and Finance
- Automate repetitive order-management processes
- Define billing processes and policies for new products and pricing models
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance
- Disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan eligibility