Business Systems Analyst IT Vendor Operations
Block, Inc. is a global financial-technology company building products for economic empowerment across payments, consumer finance, commerce, Bitcoin, music, and AI.
Maintainer signals as of 9/25/2026
Projects
About Block, Inc.
Block, Inc., formerly Square, Inc., operates the Square and Cash App ecosystems and current businesses including Afterpay, TIDAL, Bitkey, Proto, and Spiral. Its current Bitcoin ecosystem includes Cash App Bitcoin services, Bitkey self-custody wallet technology, Proto mining systems, and Spiral open-source Bitcoin initiatives. Block also develops open-source AI and collaboration projects including Goose, Buzz, and Berd.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will triage, troubleshoot, and resolve issues across systems used by support teams. You will administer identity and access, process access requests, validate systems, manage escalations, and support critical incidents. You will document solutions, automate workflows, and partner with engineering and product teams to address recurring technical problems.
Requirements
- Experience in IT support, business systems, or technical operations.
- Familiarity with Salesforce administration or configuration.
- Troubleshooting and analytical skills.
- Clear written and verbal communication.
- Experience with Jira or similar ticketing systems.
- Ability to read and interpret code, logs, and system configurations.
- Experience with Amazon Connect, telephony systems, or contact-center platforms is a plus.
- Familiarity with Okta, IAM, or access-management workflows is a plus.
- Scripting or automation experience with Python, JavaScript, or similar is a plus.
Responsibilities
- Administer identity and access management across application suites.
- Triage and resolve technical support tickets across internal and external systems.
- Troubleshoot bugs, system errors, and unexpected behavior.
- Process and validate system and role access requests.
- Validate that systems work as intended.
- Manage technical escalations through Jira.
- Support critical-incident management as a liaison between support teams and engineers.
- Automate and improve operational workflows.
- Document troubleshooting steps, known issues, and resolution paths.
- Identify recurring pain points and advocate for systemic fixes.
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning